With everybody wanting to attain the online shopping experience, you would be a fool to open an individual store. Since last few years, there has been a magnanimous expansion of seller accounts on Amazon.
Though, with an increasing number of sellers, Amazon has tightened their grip on rules and regulations to keep the quality. Because their main objective is to maintain their customer trust. Amazon provides the seller accounts with the privilege of a global buyer platform. It is only fitting for them to have a stern look out on things to maintain their 25-year-old customer trust.
Look out for your seller account
Amazon has certain rules set for sellers to protect their customer flow. If you end up violating these guidelines, you will end up getting suspended from Amazon. Though you don’t need to panic and rush to review your account just yet. To get suspended from Amazon, factors rely on policy violation, product dissatisfaction, contact response time, order cancellation rate, shipment dispatch rate, order defect rate and much more. Though Amazon doesn’t keep you in the dark. There is a performance checklist if you proceed to the tab of ‘Seller fulfilled’. Indication icons are given which are named as, ‘good’, ‘fair’, ‘poor’. The ‘Poor’ icon reflects immediate action is to be taken otherwise Amazon will pull their strings.
The top reasons why you can get suspended from Amazon
1. Poor customer services
Never displease your customers. Amazon has buyers as their top priority. If you happen to provide them with poor products, blame them for poor feedbacks or ship their orders late, no one can save you from getting suspended from Amazon. After all, buyers are spending their money on orders, might as well give them what they want.
2. Seller performance
Keep an eye on seller performance metrics. Remember, you will get temporarily suspended from Amazon if a certain percentage of buyers don’t want your product. Maintain your Order defect rate <1%, Pre-fulfillment cancel rate <2.5% and Late shipment rate <4%. Remember, poor services, negative reviews, order cancellations, and overall sloppy performance will only get you suspended from Amazon. Keep your head in the game, know your competition and work on your shortcomings, only then you will maintain status as a seller.
3. Violating Amazon policies
Amazon already has a ton of buyers. They have new ones signing in every day. Break their rules and it will result in you getting suspended from Amazon. Don’t sell restricted items, they will get to know, and you will not be the first. Prevent yourself from opening numerous seller accounts, as it is a violation of their policies. Don’t get greedy and clever with Amazon, if you wish to maintain your profit and sales.
Opening an account and starting your business is very easy on Amazon. Though, maintaining a reputation can be difficult if you aren’t professional about your proceedings. If you happen to lose track and get suspended from Amazon, know this is temporary. You can still submit an appeal and prevent your 6-figure sum, from dropping to zero.